Start with a Shipping Policy PageCreate a page on your eCommerce site that includes information designed to reduce the need for your customer to contact you. The page can also alleviate concerns and help a customer gain confidence in placing their order with you. Think through the process from the customer’s viewpoint. What is the first thing they want to know? Shipping Options and Delivery Date Once the item has shipped they want to know: How to Track the Package When a customer receives the item, they want to know: How to Return It and What is Your Refund Policy What if the package is Lost or damaged? Steps to Take if Your Package is lost or damaged Let’s dive deeper into these questions:
- Where is my Package?
- How To Return, Exchange and/or Get a Refund?
- Remedies for Lost Packages.